Preprint / Version 1

The Influence of Medicine Approaches on Patient Trust, Satisfaction, and Loyalty

Authors

  • Ayşe Sertan Faculty of Health Sciences, Near East University, via Mersin 10, 99138 Nicosia, Turkey
  • Kemal Çek Faculty of Economics and Administrative Sciences, Accounting and Finance, Cyprus International University, via Mersin 10, 99138 Nicosia, Turkey
  • Adile Öniz Healthcare Organizations Management, Dean of Faculty of Health Sciences, Near East University, via Mersin 10, 99138 Nicosia, Turkey
  • Murat Özgören Faculty of Medicine, Near East University, via Mersin 10, 99138 Nicosia, Turkey

Keywords:

traditional and complementary medicine approach, effectiveness of the treatment, patient trust, patient satisfaction, patient loyalty

Abstract

The increase in traditional and complementary medicine (TCM) methods has revealed the necessity of determining relevant behavioral tendencies among healthcare users. In our study, the evaluation of TCM approaches of healthcare users living in North Cyprus in terms of treatment effectiveness, patient trust and patient satisfaction, and the effects of these variables on patient loyalty, were investigated. Data were collected utilizing the scale approach as well as the survey technique in order to measure the variables in the study. A total of 452 participants completed the survey. TCM has a positive effect on treatment effectiveness, patient trust and patient satisfaction. Patient trust and patient satisfaction have a positive effect on patient loyalty, whereas treatment effectiveness did not have a significant effect on patient loyalty. There is a significant and positive mediating effect of patient trust and patient satisfaction between TCM and patient loyalty. However, the mediating effect of treatment effectiveness is not significant between TCM and patient loyalty. This study will help researchers and practitioners understand the importance of attitude, trust, effectiveness, satisfaction and loyalty in relation to TCM. It is suggested that studies that measure the behaviors of patients should increase in order to obtain better health outcomes. Keywords: traditional and complementary medicine approach, effectiveness of the treatment, patient trust, patient satisfaction, patient loyalty

Author Biography

Murat Özgören, Faculty of Medicine, Near East University, via Mersin 10, 99138 Nicosia, Turkey

Data curation, Writing – original draft, Writing – review & editing

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